Annual Parent Consultation 2015

Feedback

Thank you everyone who took the time to complete the questionnaire.

We sent out over 70 questionnaires via email – we did not have any responses. An online version was accessible via facebook, which received 3 responses.  We handed out 34 throughout the month of October and all of them returned.

The large majority of families were satisfied with the welcome and friendliness of staff and the appropriateness of sessions for their children in relation to supporting child development. They also agreed they were able to access services easily.

A majority of adults felt using the centre had given them more confidence and activities gave children a chance to try new things.

All families were satisfied with the sessions they attend.

Volunteering - 4 parents were interested in volunteering in the Centre in the garden, playroom, office, advertising and I.T). If these parents would like to come and chat with me we can discuss how we can support you to volunteer. We have good links with Caterham Volunteer Centre (situated in Caterham Valley Library), they place people in a large variety of settings.

Adult Learning – 2 people were interested in courses. We work in partnership with Caterham CC who run various courses with JACE training. If you are interested in a course please ask at reception and we will be able to signpost you, help you to complete application forms etc.

Fundraising – To name a few of the many suggestions there was Saturday fun day, nearly new sales, summer parties and a buggy push run. We are a non-profit organisation so the aim of any event is to enable us to make the centre environment more enjoyable for families. We would love to lay astroturf in the garden since grass struggles to grow. This would make it more accessible all year round.

Response to a few comments:

Sessions during the school holidays – it has been agreed by the Advisory Board that we will now be running sessions throughout the half terms, Easter, summer and Christmas holidays.

Number of sessions – some families would like to see more sessions, especially on a Thursday and Friday. Unfortunately there is no capacity on a Thursday since Health carry out 1 and 2 year developmental reviews throughout the day. Due to staff work patterns the centre is closed on a Friday. The timetable is constantly monitored to ensure it represents the needs of the community as a whole.

Comments:

The centre has been really useful to me as a first time mum. It has given me really useful information to make me more confident e.g. introducing solid food, as well as given me ideas how to interact with my baby. I have also met other mums through the centre which has provided me with a support network.

Little Movers – Lisa has given me lots of ideas to progress her development at home.

Centre is very friendly and classes are really useful. Website is good too!

Play with Me - Staff are very friendly and welcoming and has a lovely relaxed atmosphere. My son got the courage of taking his first steps while watching other kids walking around. Always well run with a variety of toys to play with. Each session also has a craft activity which is great for the little ones development. The singing and fruit at the end is a nice way of involving everyone at the end.

The staff are really knowledgeable and give great advice and reassurance.

Nice to be greeted by friendly staff and parents.

My son loves coming to play at the centre. It’s nice to have the time together to do different activities and have tea with the other mums.

The centre is really good and helps Jacob integrate with other children and give him opportunities to learn through playing.

Before joining I was scared to come, I have done a couple of sessions and now I love coming, Baby loves coming and talking to other babies.

Gives ideas of how to play with baby.

Good opportunity to get out and have structure for one day. 

 The centre has made me feel very welcome and part of all activities.

Great centre. Nice to know that there are a variety of sessions and clinics available if needed.

Baby clinic - has helped a lot with the support helping my son regain his weight and referrals made to a health professional due to his skin condition.

Also completed new parents group, baby clinic, maternity clinic and 2 year reviews.

Thank you for all your comments they are greatly appreciated